Privacy and Legal

1.1. Nibav Lifts Pvt Ltd ("Nibav Lifts") is committed to protecting your privacy online. This policy outlines how Nibav Lifts handles the information collected about the former user/ prospective buyers/clients (hereinafter referred to as “the lead”) when the lead visits our website ("Site")/ (“App”). Please review the following statements to understand our practices regarding the collection and distribution of information.

1.2. By using the Website and/or App, the lead explicitly consents to the use and disclosure of his/her/its personal information in accordance with this Privacy Policy. The leads’ visit to this Website/App constitutes acceptance of the terms and conditions outlined in this Privacy Policy. If the lead does not agree, please refrain from using or accessing our Website/App, hereinafter referred to as "Products." This Privacy Policy is an integral part of and is subject to the Terms of Use.

1.3. Please note: Our Privacy Policy is subject to change at any time without prior notice. To ensure that the leads are informed of any updates, we recommend reviewing this policy periodically.

2.1. This privacy statement applies specifically to Nibav Lifts Pvt Ltd and its official Website/App. Please note that this statement does not extend to websites of other companies or organizations linked from our Site.

3.1. When utilizing our Website/App, we gather and retain the leads personal information as provided by the lead periodically. This collection is aimed at furnishing the lead with a secure, efficient, seamless, and personalized experience. It enables us to offer services and features tailored to meet the leads anticipated requirements and to customize our products for enhanced safety and convenience. Primarily, we gather personal information deemed necessary to accomplish these objectives.

3.2. In general, the lead can navigate the Website/App without divulging his/her/its identity or sharing any personal information about himself herself. However, upon providing us with the lead’s personal information, the lead cease to be anonymous to us. Whenever feasible, we specify the required fields and the optional ones. The lead always retains the option to refrain from providing information by opting out of utilizing a specific service or feature on the Website/App. We may automatically monitor certain information about the lead based on his/her interactions with our Website/App. This information aids in internal research concerning our users’ demographics, preferences, and conduct, thereby enabling us to gain a better understanding of, safeguard, and cater to our users. This data is compiled and analysed in an aggregated manner. It may encompass the URL from which the lead arrived (whether within or outside our website), the subsequent URL the lead visit (whether within or outside our website), the leads computer\'s browser details, and the leads IP address.

3.3. To analyse our web page or app flow, measure promotional efficacy, and foster trust and security, we may employ data collection mechanisms such as "cookies" on specific pages of the Website. Furthermore, cookies may facilitate less frequent password input during a session and aid in delivering information tailored to the lead’s interests. The lead retains the freedom to decline our cookies. Moreover, the lead may encounter "cookies" or analogous mechanisms on certain pages of our products that are deployed by third parties. We lack control over the utilization of cookies by such third parties.

• Should the lead opt to make a purchase on the product, we gather information regarding the leads purchasing behaviour.
• In instances where the lead dispatch personal correspondence to us, such as emails or letters, or if other users or third parties’ forward correspondence concerning the leads activities or postings on the Website, we may compile such information into a file dedicated to the lead.

3.4. We gather personally identifiable information (e.g., email address, name, phone number, street, city, state, pin code, country, identification documents, etc.) from the lead when he/she/it establish a free account with us. Although certain sections of our products can be perused without registration, certain activities (e.g., placing an order) necessitate registration. We utilize the leads contact information to furnish the lead with offers based on her/his/its prior orders and interests.

4.1. We utilize personal information to fulfil the services of leads request. Should we utilize the leads personal information for marketing purposes, we will provide the lead with the option to opt-out of such activities. Additionally, we use the leads personal information for dispute resolution, problem troubleshooting, promoting a secure service, gauging consumer interest in our products and services, informing the lead about online and offline offers, products, services, and updates, customizing the leads experience, detecting and safeguarding against errors, fraud, and other criminal activities, enforcing our terms and conditions, legal obligations and as otherwise disclosed to the lead at the time of collection.

4.2. In our endeavour to enhance our product and service offerings continually, we gather and analyse demographic and profile data concerning the leads' activity on our Products.

4.3. We identify and employ the leads IP address to aid in diagnosing server issues and administering our website. Furthermore, the leads IP address serves to facilitate identification and compile broad demographic information.

4.4. On occasion, we may request the leads participation in optional online surveys. These surveys may solicit contact information and demographic details (such as zip code or age).

4.5. We utilize this data to tailor the leads experience on our Products, offering content that aligns with the leads potential interests and displaying content according to the lead’s preferences.

We rely on the following legal bases for processing personal information:

5.1. Performance of a Contract: We process personal information that is necessary to fulfil our contractual obligations to the lead. This includes information required to provide the lead with the services and features of our app as outlined in our terms of service.

5.2. Consent: We may process the leads personal information based on the consent of the lead for specific purposes. This includes instances where we seek the leads’ explicit permission to use his/her/its data for certain activities or to provide the lead with tailored services.

5.3. Legitimate Interests: In some cases, we may process personal information for our legitimate business interests, provided that such processing does not override the leads rights and interests. This includes activities necessary for the operation and improvement of our app, as well as marketing and analytics activities aimed at enhancing user experience.

Under the GDPR, the lead have the following rights regarding the his/her/its personal information:

6.1. Right to access: The lead can request access to his/her/its personal information.

6.2. Right to rectification: The lead can request correction of inaccurate or incomplete data.

6.3. Right to erasure: The lead can request deletion of his/her/its personal information under certain circumstances.

6.4. Right to restrict processing: The lead can request restriction of processing in certain situations.

6.5. Right to data portability: The lead can request a copy of his/her/its data in a structured, machine-readable format.

6.6. Right to object: The lead can object to processing based on legitimate interests or direct marketing.

7.1. We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. This is in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000 in India, and comparable regulations in other relevant jurisdictions.

8.1. We may transfer personal information to countries outside the European Economic Area (EEA) with adequate safeguards in place to ensure the security of the leads data, as mandated by the General Data Protection Regulation (GDPR) in the European Union, and relevant data protection laws in other jurisdictions.

9.1. We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This practice adheres to the principles laid down in the Personal Data Protection Bill, 2019 in India, and similar regulations in other applicable jurisdictions.

10.1. Nibav Lifts does not knowingly collect personal information from children without parental consent. While our Site/App content is not primarily directed at children, we encourage parents to educate their children about safe internet practices regarding personal information.

11.1. The leads visit to the Nibav Lift Pvt Ltd app and any disputes over privacy are subject to this Privacy Policy and the terms of use of the app. Furthermore, any disputes arising under this Privacy Policy shall be governed by the laws of India. By using the Nibav Lift Pvt Ltd app, the lead agrees to abide by this Privacy Policy and the terms of use, and the lead consent to the resolution of any disputes under this Policy in accordance with Indian laws/Arbitration.

12.1. We value feedback from the lead regarding our services and policies. If the lead have any questions or concerns about this privacy statement or any aspect of our products and services, please contact our Grievance officer through the "Contact Us" section.